Cancellation by Japan Flow/JapanEZ Find
When we cannot fulfill an item in your order due to reasons such as being out of stock, bid failure, or auction loss, we will cancel and issue a refund for that specific item, covering both the item's cost and its shipping fee. Please note, after items are approved, modifications or substitutions are not permitted. The remaining items in your order will continue to be processed and shipped as initially intended.
Cancellation by User (you)
1. JapanEZ Find
Our cancellation policy is applied according to 2 types of orders:
Pre-order Items: Cancellation is not allowed.
Generally, we do not accept cancellations; however, each situation can be addressed individually. Therefore, please contact us if you need assistance.
Normal Items: Cancellations are handled on a case-by-case basis:
- Orders are in "Processing" status but has not yet been purchased: within 24 hours of payment, a 5% flat fee will be deducted from the refunded amount to cover transaction fees charged by our payment gateways, as these fees are non-refundable once a payment is captured by the system. After 24 hours, if the order is still in "Processing" status but has not yet been purchased, a 10% fee applies to cover additional handling costs.
- Orders are in "Processing" status but has already been purchased by our team, cancellation is not possible.
However, in this case, we will need to consult with the seller regarding the cancellation decision. Please contact our customer service for further assistance.
- Consolidation: Customers will incur an additional repackaging fee of 200 yen for the order.
- For Orders Already Handed Over to the Carrier, Return Policy for Cases Where the Customer Does Not Accept the Package Will Apply. Please read more about our Return Policy here.
2. Japan Flow
Pre-order Items: Cancellation is not allowed.
Generally, we do not accept cancellations; however, each situation can be addressed individually. Therefore, please contact us if you need assistance.
Normal Items: Cancellations are handled on a case-by-case basis:
- Orders are in "Processing" status: within 24 hours of payment, you will be charged a 5% flat fee deducted from the refunded amount to cover a transaction fee to our payment gateways because these fees are not refundable once a payment is captured by system. After 24 hours, if the order is still in "Processing" status, a 10% fee applies to cover additional handling costs.
- Orders are in "Awaiting warehouse" Status: Once an order is in "Awaiting warehouse" status, the decision to cancel is not possible.
However, in this case, we need to consult with the seller regarding this cancellation decision. Please contact our customer service about this issue.
- Cancellation Due to Order Consolidation: Customers will incur an additional repackaging fee of 200 yen for the order.
- For Orders Already Handed Over to the Carrier, Return Policy for Cases Where the Customer Does Not Accept the Package Will Apply. Please read more about our Return Policy here.